Service
FAQ:
Are your tools disposable?
All of our tools are designed to be reused following proper sterilization protocol. If used properly, cross contamination is never impossible but does become much more unlikely. In addition to proper sterilization, please always use machine bags to minimize the chances of cross-contamination throughout your sessions.
What are your tools made of?
All of our tools are manufactured using sterilizable PLA plastic. PLA is an acronym standing for Poly Lactic Acid, one of the most commonly used polymers in medical devices. It is a biodegradable polymer often used in the biomedical industry.
How do you sterilize PLA?
Our tools may be sterilized using any typical sterilizing solution found in most studios such as Madacide or Cavacide. Please do NOT autoclave our tools. UV light is very damaging to PLA and can cause your tool to become brittle or crack.
The section below outlines our sterilization protocol and may be used as a reference throughout the life of the tool.
Do you accept returns and exchanges?
Unfortunately, due to the nature of BBP's, (Blood Bourne Pathogens) we are only able to accept returns for unused and unopened tools.
In the unlikely scenario that one of our tools breaks before, during or after use, we will accept exchanges given that the shipping costs are covered by the purchaser and the defective/damaged unit is returned.
To view our complete returns and refund policy, you may refer to the link located in the footer of our website titled "refund policy", which will outline the requirements and procedures required to complete a refund.
Sterilization:
All of our tools are manufactured using sterilizable PLA plastic. PLA is an acronym standing for Poly Lactic Acid, one of the most commonly used polymers in medical devices. It is a biodegradable polymer often used in the biomedical industry.
Our tools may be disassembled and soaked in Madacid/Cavicide without suffering any significant structural or functional losses. Follow the proper protocol for the given solution, which will typically involve a 5-10 minute soak with one repetition.
Good practice involves cleaning, sanitizing and sterilizing any reusable tools before and after each session, ensuring that all tools are prepared and ready to be used at all times. Despite this, always use machine bags to ensure proper steps are being taken to reduce the risk of cross contamination during use.
Please do NOT autoclave our tools. UV light is very damaging to PLA and can cause your tool to become brittle or crack.